• Your privacy
• The order process
• Payment options
• Delivery procedures
• Returning goods
• Our copyright & disclaimers

The information we collect will only be used to:

• process your order;
• contact you to resolve problems with your order;
• notify our Frequent Flower Club members of new developments at GardensOnLine.

Should our privacy policy change, we will contact you with the details of the change and give you the opportunity to choose a privacy preference.

We have implemented security measures designed to provide the peace of mind you should expect when purchasing goods over the Internet. Your payment details recorded in shopping with GardensOnLine are totally secure because we use sophisticated and proven technologies :

• all pages requiring sensitive information are encrypted in transmission between our Web server and your PC;
• all information you type into any GardensOnLine secured page is encrypted for transmission back to our Web server;
• all automatic credit card authorisation uses encryption to transmit directly to the bank's credit card processing facility;
• encoding is via heavyweight 40 bit encryption technology using the “Secure Sockets Layer” protocol, the world-wide standard for secured transactions;
• all information stored by GardensOnLine is protected within a secured database accessible only by selected staff in our office;
• the only place that your credit card details is sent is to the credit card agency.

 
At GardensOnLine we use the concept of a shopping barrow for you to carry your purchases until you are ready to pay for them. The barrow is shown at the top of every page, and indicates if it is empty or has products in it.

1. Find something to buy;
2. Select the item and add to your shopping barrow;
3. When you wish to review or alter your purchase, press the shopping barrow icon to show the Shopping Barrow page. You can change the quantity of products, or delete any item in the barrow;
4. When you wish to complete and pay for your purchase, press the shopping barrow icon to show the Shopping Barrow page;
5. We cannot accept orders below our minimum order cost;
6. To allow us to calculate any delivery fees, please provide a post code for the delivery address;
7. Press Recalculate to display the final cost of the order. If the order can be fulfilled, the Check Out button will appear;
8. Press Check Out to display the Check Out page, in which you be asked for your billing details, the delivery address, your special instructions for delivering the goods, and your payment options. When you have supplied all required information, the Accept My Order button will appear;
9. Press the Accept My Order button and your order will be stored and readied for processing;
10. Our order Thank You page confirms the acceptance of your order and provides all of the details you have supplied. It also contains the date and your unique order number. We suggest you print the Order Thank You page for your records;
11. If you payment method required delayed approval, then your order will be held until we can gain approval from your credit authority;
12. If there has been a problem in the payment approval or in our fulfilling the order, we shall contact you;
13. Once your payment has been approved, your order shall be packed into the appropriate consignments and shipped to your delivery address. Your order will be processed within 24 hours Monday to Friday.
14. Your purchase arrives with our guarantee of high quality.

If there is a delay on a particular product in your order, we shall contact you immediately to ask you for an option to proceed:

1. to hold order until all items are ready;
2. to send items that are ready immediately and send the delayed items when ready  - there will be an extra delivery charge;
3. to send all items that are ready and request credit on items that are currently unavailable. The value would be credited to your card immediately you make that decision.

 
All prices are quoted in Australian dollars.

You may pay for your purchases with the options:

1. Credit Card over the net
2. Credit card phoned to our service centre
3. Credit Card and faxed authority
4. Cheque

This is the quickest way for your payment to be accepted, as authorisation is immediate. You may safely enter your credit card details via our secure server, which encrypts all submitted information.

GardensOnLine prefers Visa, but we also accept MasterCard and Bankcard.

We provide this option to allow people to create an order and not enter in credit card details for transmission over the Internet. You order will be held until you call our service centre with you credit card details.

We provide this option to allow people to create an order and not enter in credit card details for transmission over the Internet. You order will be held until you fax our service centre with you credit card details. There is space on your printed order form for your credit card details.

When you pay by cheque we will have to bank the cheque and receive clearance before we process the order. This means that your order will be held until we receive your cheque and can clear it with your bank.

We have designed our ordering and delivery system to ship your goods to you in the fastest, most economical means.

Each consignment shall be shown on the Shopping Barrow and order Thank You pages with its delivery cost and expected delivery time table.

If there are any variations to our order commitment, we shall contact you to arrange a suitable alternative.

Plant Delivery

Not all plants in our database will be available throughout the year. We aim to have plants available at the best time for planting. Only plants that are available for purchase will have a price and pot size. If your selection has become unavailable during the order process, we will contact you to arrange for new availability dates and offer you alternatives to the plant ordered.
 

 
When you shop with GardensOnLine you enjoy the benefits of our commitment to offer only the best products for sale and to provide 100% shopper satisfaction. Any plants or products purchased that do not meet your satisfaction due to their not meeting the specifications described on this Web site (or were lost or damaged in shipping) will either be:

• replaced with the same product;
• exchanged with another product of equivalent value;
• refunded to the purchase price of the product;

You may choose which option best suits your needs.

Please follow these steps:

1. upon delivery examine the goods immediately for any breakages or defects;
2. contact GardensOnLine on (02) 9438 3548 before 10:00 a.m. on the day after delivery to alert us of the problem;
3. when you call we will discuss the problem and help you decide which of the returns options best suits you;
4. write the reason for return on the delivery packing slip, which will provide us with the order number to aid in the processing of the return;

There are circumstances where GardensOnLine cannot accept returned goods:

• you have decided you don't want the product;
• once the product has been used;
• GardensOnLine cannot be held responsible for entry of incorrect or unclear delivery address information and the customer will be liable for subsequent re-delivery costs.

Non-live Products

All products that we sell are covered by the manufacturer's warranty. Once the goods have been supplied in a satisfactory condition, the manufacturer's warranties and guarantees apply. Any problems with the product should then be taken up with the manufacturer.

Live Plant Materials

We as suppliers and you as gardeners share a responsibility to provide living plant materials with the best growing conditions possible. It is our task to ship you strong, healthy live plant materials, which arrive in good condition. It is your job to select plants appropriate for your growing conditions and care for them appropriately.

We can not take responsibility for the product after it has been delivered, for incorrect planting and on-going care of the plant or for weather conditions. For this reason we cannot accept returns of plants that are not declared before 10:00 a.m. on the day after delivery.
 

 
Copyright

All content included on this site, such as text, graphics, logos, button icons, images, and software, are the property GardensOnline Shopping Proprietary Limited ACN 089 369 086 (GardensOnLine) or its content suppliers and protected by Australian and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of GardensOnline Shopping Proprietary Limited and protected by Australian and international copyright laws. All software used on this site is the property GardensOnline Shopping Proprietary Limited or its software suppliers and protected by Australian and international copyright laws. The content and software on this site may be used as a shopping and reference resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited unless authorised in writing.

Disclaimer

This site is provided by GardensOnLine on an "as is" basis. GardensOnLine makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by application law, GardensOnLine disclaims all warranties express or implied include but not limited to, implied warranties of merchantability and fitness for particular purpose. GardensOnLine will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.

Applicable Law

This site is created and controlled by GardensOnline Shopping Proprietary Limited in the State of New South Wales, Australia. As such, the laws of New South Wales will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

Queries, accolades and complaints

Should you have any questions about our procedures or policies, or have problems which you have encountered in using our system, please do not hesitate to contact us.

Choice, value, convenience.

And of course you are protected by our
100% seal of satisfaction.